Privacy Policy
FainEra FZE ("FainEra", "we", "us", "our")
Platform: FainEra Fee (fee.fainera.com)
Last Updated: April 8, 2026
Applicable Law: UAE Federal Decree Law No. 45 of 2021 (Personal Data Protection Law)
1. Introduction
FainEra FZE respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use the FainEra Fee platform.
This Policy is drafted in compliance with the UAE Personal Data Protection Law (Federal Decree Law No. 45 of 2021, "PDPL") and applicable data protection regulations.
By using FainEra Fee, you acknowledge that you have read and understood this Privacy Policy. Where we rely on your consent as the legal basis for processing, your continued use of the Platform constitutes your consent to the practices described in this Policy.
2. Data Controller
The data controller responsible for your personal data is:
FainEra FZE
Registered under IFZA, Dubai, United Arab Emirates
Email: [email protected]
3. What Data We Collect
We collect and process the following categories of personal data:
3.1 Account Information
Data you provide when creating an account: full name, email address, and password (stored in encrypted form).
3.2 Exchange and Platform Identifiers
The unique user identifiers (UIDs) you provide to connect your Partner platform accounts to FainEra Fee. These UIDs are used solely to track your cashback eligibility and calculate rebates.
3.3 Wallet Information
The cryptocurrency wallet address(es) you provide for receiving cashback payments. FainEra does not have access to your wallet's private keys, balances, or transaction history beyond the cashback payments we send.
3.4 Transaction and Cashback Data
Trading volume data, fee data, and cashback calculations received from Partner platforms through their affiliate systems. FainEra does not have access to your trading positions, balances, withdrawal addresses, or private keys.
3.5 Technical Data
IP address, browser type and version, device type, operating system, time zone, and general location data (country level). This data is collected automatically when you access the Platform.
3.6 Usage Data
Pages visited, features used, time spent on the Platform, click patterns, and navigation paths. This data helps us improve the Platform.
3.7 Communication Data
Messages, emails, or inquiries you send to us through the contact form or other communication channels.
3.8 Referral Data
If you participate in the referral program, we collect data about your referral link usage and the accounts registered through your referral.
4. Data We Do NOT Collect
FainEra Fee does NOT collect or have access to:
(a) Your trading positions, open orders, or portfolio holdings.
(b) Your account balances on any Partner platform.
(c) Your deposit or withdrawal addresses.
(d) Your private keys, seed phrases, or wallet credentials.
(e) Your payment card or bank account information.
(f) Your government issued identification documents (unless required for a specific compliance process, in which case separate consent will be obtained).
5. How We Use Your Data
We process your personal data for the following purposes and on the following legal bases:
5.1 To Provide the Service (Contractual Necessity)
Calculating and distributing cashback, connecting your Partner accounts, maintaining your dashboard, and operating the referral program.
5.2 To Communicate with You (Contractual Necessity / Consent)
Sending you account notifications, cashback updates, and responding to your inquiries. Marketing communications are sent only with your explicit consent and you can withdraw this consent at any time.
5.3 To Improve the Platform (Legitimate Interest)
Analyzing usage patterns, fixing bugs, optimizing performance, and developing new features. We ensure our legitimate interests do not override your rights and freedoms.
5.4 To Ensure Security (Legitimate Interest)
Detecting and preventing fraud, unauthorized access, and other security threats to the Platform and its users.
5.5 To Comply with Legal Obligations (Legal Obligation)
Meeting our obligations under UAE law, including AML/CFT regulations, tax reporting, and responding to lawful requests from regulatory authorities.
6. Data Sharing
We may share your personal data with the following categories of recipients:
6.1 Partner Platforms
We share your UID with Partner platforms solely to verify your cashback eligibility and calculate rebates. We do not share your email, name, or other personal information with Partners unless required for a specific service you have opted into.
6.2 Service Providers
We use third party service providers for hosting, analytics, email delivery, and customer support. These providers process data only on our instructions and are contractually obligated to protect your data.
6.3 Legal and Regulatory Authorities
We may disclose your data to law enforcement, regulatory authorities, or courts when required by law or in response to a valid legal request.
6.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. You will be notified of any such transfer and given the opportunity to delete your account.
We do NOT sell your personal data to any third party. We do NOT share your data with advertisers.
7. International Data Transfers
Your personal data may be stored and processed on servers located outside the United Arab Emirates. Where data is transferred to a jurisdiction that does not provide an adequate level of data protection as determined by the UAE Data Office, we implement appropriate safeguards, including contractual clauses, to ensure your data remains protected in accordance with the PDPL.
8. Data Retention
We retain your personal data for as long as your account is active and for a period of five (5) years after account closure, as required by UAE regulations relating to record keeping. After this retention period, your data will be securely deleted or anonymized.
Specific retention periods:
(a) Account information: Duration of account plus five (5) years.
(b) Transaction and cashback data: Five (5) years from the date of the transaction.
(c) Technical and usage data: Twelve (12) months from collection.
(d) Communication data: Three (3) years from the date of the communication.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
(a) Encryption of data in transit (TLS 1.2 or higher) and at rest (AES 256).
(b) Secure password hashing using industry standard algorithms.
(c) Access controls limiting data access to authorized personnel only.
(d) Regular security assessments and monitoring.
(e) Incident response procedures for data breaches.
No method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
10. Your Rights Under UAE PDPL
Under the UAE Personal Data Protection Law, you have the following rights:
10.1 Right of Access. You have the right to request a copy of the personal data we hold about you.
10.2 Right to Rectification. You have the right to request that we correct any inaccurate or incomplete personal data.
10.3 Right to Erasure. You have the right to request that we delete your personal data, subject to our legal retention obligations.
10.4 Right to Restrict Processing. You have the right to request that we restrict the processing of your personal data in certain circumstances.
10.5 Right to Data Portability. You have the right to receive your personal data in a structured, commonly used, and machine readable format.
10.6 Right to Object to Automated Decisions. You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects or significantly affects you.
10.7 Right to Withdraw Consent. Where processing is based on your consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
10.8 Right to Complain. You have the right to file a complaint with the UAE Data Office if you believe your data protection rights have been violated.
To exercise any of these rights, contact us at [email protected]. We will respond to your request within thirty (30) days.
11. Cookies
FainEra Fee uses cookies and similar technologies. For details on what cookies we use and how to manage them, please see our Cookie section in the Personal Data policy.
We use the following types of cookies:
(a) Strictly Necessary Cookies: Required for the Platform to function. These cannot be disabled.
(b) Analytics Cookies: Help us understand how users interact with the Platform. These are only set with your consent.
(c) Preference Cookies: Remember your settings and preferences. These are only set with your consent.
We do not use advertising or tracking cookies.
12. Children's Privacy
FainEra Fee is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have collected data from a minor, please contact us at [email protected] and we will promptly delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated to you via email or through a notice on the Platform.
14. Contact
For any questions, concerns, or requests relating to this Privacy Policy or your personal data:
FainEra FZE
Email: [email protected]
Website: fee.fainera.com